Complaint / review text:
I had a GM recall service done on my 2001 Yukon XL and the fuel pump failed 7 days afterward, stranding my family for 3 days in a distant location. GM Customer Service says there is no relationship to the recall repair and the fuel pump failure based upon the service station's reply to their telephone inquiry.
There was no indications of failure prior to the recall. The service center had to remove my tank and drain it to enter the tank. The wiring harness that was changed was connected to the fuel pump. The fuel pump apparently shorted out, blowing the fuse, causing the sudden failure that stranded the family.
Having owned numerous vehicles, I have never had to replace a fuel pump. When I mentioned this to the service personnel, I asked them if they had ever replaced their fuel pumps. None of them had ever had to replace their pumps and they stated that they understood where I was coming from with my complaint. Even though, they would not say that the failure was related to the recall work performed. Had this failure occurred at any other time, without any prior servicing of the fuel system, I would have accepted responsibility for the repairs as a matter of fate. But this time, there is an apparent relationship between cause and effect and I am solidly convinced that the recall work is the cause of the fuel pump. Through either direct or indirect damage during the recall repairs.
Vince Whibb's GMC, Pensacola, FL