Took my car in to the local Dodge dealor for a headlight malfunction and a check engine light. I dropped the car off at 3P.M. On Friday the 7th. I called back the following Monday to see what the problems were. The service guy told me I needed a new light sensor module and a emissions sensor. He informed me that the parts were comming from St. Louis via Fedex expedited. He then informed me that the costs of the parts was $103.11, and labor would be $150.00. He said it should be ready by the next day. Two full days go buy and still no call. I call them on a Wednesday to find out whats going on. They informed me that the parts were lost intransent, and they have no idea where they are. I asked them if they had a tracking number or any tracking information, and they said they weren't sure. At this point I'm pretty upset because if you work in service, and you order something, it's your part to know all of the information about that part. Again, I was told to call back. I waited untill Friday to call back, and this time the "master chrysler tech" called in, so there was no one to look at my car. I was then told, yes I was told this from the tech manager. "Your not our first priority right now, so we will get to your car when we feel fit". Now, at this time I'm ready to take my car to another dealer, but it's not driveable w/out the sensors they say. O.K. Whatever I say, bite my tongue, and wait for Monday. Monday comes and I call, and they say the parts are on backorder now, and they can't order them until Wednesday, but they said they will get the parts the same day. Again, I asked about the total costs of repair, it stayed at $253.11.
I finally get the first call from the dealer in 2 weeks telling me that my car is finished and that I owe them 450.11 for total repairs.
(this was left on my answering machine btw)
450.11 I said! What the heck!?! I called service as soon as I got the message, and was immediaetly being attacked. The service guy "Jon" (the one that priced me all 3 times) was extremely rude to me, and even hung up on me! All I asked was, how did the price go from 253.11 to 450.11? I NEVER got a clear answer, never. When I went in to pickup my car, they actually had the car blocked in so it couldn't be moved. I was told that if I don't pay the 450.11 in full, the car will stay there until the bill was paid. All I wanted was some damn information. I had no explanation why my bill jumped so high, none, nada. I was just bombarded by irrate service people wanting this $450.11. I felt like I was in the damn twilight zone. At this point, I'm pretty loud and vocal, I guess to the point where I was threatned to have the cops called on me. What do they expect? I have here in writing 250.11 in total service due, but now its 450.11??? Why? No extra parts, or service was done? Hell it only took them 2 hours to install the shit, the other 10 days it was sitting in the lot awaiting parts.
So the store owner and I finally went into an office alone and disscussed the problem. She had a very short fuse with me, and was being very one sided. All I asked her was where did these new charges come from? She didn't give reasonable response, other than, "I'm 100% behind our service staff with their decisions". Yep, thats my response for a $200 increase.
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