I went to this dealership on 11/18 to check the validity of a "prize". Since I was there, I figured I would see if they had anything that would get me lower monthly payments than what I currently have. I currently owe about $13K on a Ford Taurus which I pay $375/mo. The salesman showed me a Jeep which looked like they just traded it in that day and the previous owners just left everything in there. I told the salesman I didn't want to waste his time because I wasn't interested. He told me that he could probably get me into a new car for the same monthly payments. I wanted to see what he had to offer which was a 2007 Dodge Caliber.
During the course of the "sale", a manager came to me and said that he could get me the car, but I would have to sell the Taurus myself. I said that I wasn't comfortable with that because I've never sold a car before. He said that if I was unable to sell the car, then I just have to give it back to the bank and my "beacon" score goes down about 30 points, but I would already be in a new car so I would be building it back up. I still expressed concern about having a reposession and he made it sound like it was no big deal and that the only negative effect is my decreased score. I believed him so I proceeded.
Well, the next day, I found out what happens when a vehicle is reposessed. This guy NEVER made it clear that the vehicle would be auctioned and I would get stuck with the difference. If I had known that, I would not have taken the deal. I tried to return the vehicle in LESS than 24 hours and the same guy tells me how there's no "cool-off" period in Florida and that there is no returning the car. He said that if I don't sell the car, then just get a loan to pay the difference like it's not a big deal. I spoke to another manager to no avail and then to Julie Morelli.
At first when I told her about the incident, she sounded outraged and asked if she could call me back. Once she called back, her tone was just like everyone else. She asked me what I was looking for. I told her that I either wanted out of the deal, or they need to help me sell my Taurus. Once again, she asked to call back. When she did, she started beating around the bush and suggested things I could do and then finally said that the bottom line is that the car is mine and that they're not going to do anything for me.
The thing that sickens me is that nobody seems to care because they all got what they want. I can't believe that businesses are allowed to operate like this. I checked the BBB and they show 38 complaints in the past 36 months!
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