Two days ago, I went to Berlin City Portland Toyota to purchase a new vehicle. It was late so the deal was discussed in detail and a price was established for my trade-in but the sale was not closed that evening. The trade-in price offered was much lower than I expected so upon arriving home, I researched online for the current trade-in prices for my vehicle.
What I found was shocking! According to NADA, Edmonds, and Kelly Blue Book the dealer was offering less than half of the listed prices. I contacted the salesman the next business day and explained my dismay. He requested the used car manager, Matt Almy call me to discuss this.
In our discussion, he explained that the sources I used (two are listed on their website as good resources) are incorrect and that they actually use an auction website for pricing. That said, he admitted that he was off the evening I went in and price offered for my vehicle was less than it should have been. He offered to raise it by $1000.00 immediately. This was nice but the difference between what they offered and the price listed on all of the online services was a minimum of $4000.00.
To a reasonable person this should raise serious questions about the integrity of the personnel or dealership. Needless to say, I ended the deal without purchasing the vehicle and strongly suggest that you consider the enclosed information prior to doing business with this group.
Sadly disappointed in Portland
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