For a month prior I went to CARMAX.com to look at some vehicles, seeing I have not had a car payment in over 7 years. Which I still have that vehicle and am stil driving it. I looked at several BMW convertibles. One had caught my eyes. I had read the specs of the car and decided I wanted it. A really cute little 98' BMW Z3. Well this was my gift to myself. On 8-5-07 I placed a deposit for the transfer of stock #4037279. The salesman had told me when I paid for the transfer it would take 7-10 days (but probably not that long seeing it is only a 7 hr. Drive). I gave it a week and no Z3. I kept calling, seeing the saleman does not know how to respond to phone calls. Three weeks later I have had enough with this saleman and spoke with the manager. Bill Berti had told me that the Z3 had arrived. "But they have to go through it and do their inspection. I gave them a few more days to go "through it". I was told first, that they had to put a window switch in it, out of state inspection (which is true) and get a radio code from BMW. Being a service manager I know about vehicle repairs. So the next day I had called the salesman again to find out how the car is coming along. Well, I got another story that the car needed a seat belt and also the airbag light was on (which it wasn't when I drove it around the lot). I had told them whatever, get it done cause I want the car! On 8-28-07, I recieved a phone call stating that I could now come down and check the vehicle out. At this point I already knew I wanted the car! Bill Berti, sales manager, had already known this. So when I went down to the dealership (which is over an hour away). The saleman Chris Berg, had told me I could look at it now, obviously not knowing i had already went down to look at it. I stated to him that I did not come down here to look at it I came down to BUY it. They quickly did a cleaning on it (they tried). About two hours later I drove away in my new little silver Z3. I drove the car around and I LOVE the car, I named her CANDY (cause she's sweet). TWO WEEKS LATER, 9-13-07 the check engine light came on and candy started to overheat. I towed it from Southbury to East Haven, after I had called and informed them of the overheat condition. The company (CARMAX) had attempted to fix it, but to no avail. They brought the car over to North Haven BMW, who had fixed the vehicle, temporarily. On, 9-21-07, at 4:00 pm Friday, CARMAX called me to inform me that the car was ready. I found a ride down to East Haven, a half hour into the ride CARMAX had called again at 4:30pm and stated to me, matter of factly, the car was just involved in an accident. I was not even offered a rental until the following week. I was on my way to an engagement in NYC the very next morning so I wasn't able to go down there to look at the damage right away. On the Sunday that I returned I drove down to East Haven to look at the damage. On the following Monday, I had to take time off of work to talk to the general manager, Bill Boccio, and also sign a form to give the approval to repair the damage. After over $6300.00 worth of damage and another couple of weeks I was able to pick my vehicle up 10-08-07. Furiated at this point, I looked up my rights through the state of CT on diminished value. I had done it through DVAssess. I Sent the company all the information regarding the complete cost of repairs. I was respectful and let CARMAX have their appraisers look at it trying to keep some sort of faith in the company. To my surprise I was appalled at what the response was, they wouldn't give me anything! But I already recieved the assessment from diminshed value assessment. It came to over $700.00 and that is not including the loss of use for 18 days. The body work came out nice. I drove the vehicle a little longer when the check engine light came on again. I looked down at the gauges to find the vehicle was overheating again 10-25-07. Terry at CARMAX, quickly got a tow company out to where I work and had the car towed directly to BMW of North Haven. During this repair Carmax actually kept me posted this time of how the car was coming along, as well as Jim at BMW did. On 11-09-07 I was called by Jim at BMW and also by Doug at CARMAX and was informed that car was complete. It was agreed that I would pick the vehicle up from BMW due to the last time it was brought. I had spoke with Jim and we agreed that I would pick it up the next day, in case any gliches were to arise. At 9 am in the morning I recieved a call from Doug and He had asked if I had picked the vehicle up yet. I stated to him that I had to take a 1/2 day off to get over there. I had planned to pick the vehicle up in early afternoon. I arrived in North Haven and attempted to pick up the vehicle. The bill had not been paid. So now I could not pick the vehicle up and I was stuck in North Haven, seeing my ride had left almost an hour prior. I had tried numerous times to call CARMAX and everytime I would get the answering machine. So I kept trying and finally went through the sales department. Doug did not even have the courage to get on the phone with me. They said that A car would be sent to give me a ride home. Monday 11-12-07. I still don't have my car that has been complete since 11-08-07.
Tracy
waterbury, Connecticut
U.S.A.
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