I rented a 16' Budget Truck from Wilmington, DE to Northport, NY. The pull out ramp was completely stuck, 3 young guys and we couldn't pull it out after 20 minutes of trying! I was forced to lift everything up myself, which KILLED my back, were talking couches, beds, desks, dressers, the only thing I couldn't bring was my big screen projection T.V. For obvious reasons. When I got back to NY I had another day with the truck, but it didn't matter I had to wait longer, take off work, and have friends and family take off to help me unload. I was physically exhausted by then from all the lifting and driving, and unfortunately since the ramp didn't work I was late to my destination point. I called Budget asking for a FULL refund and how they could compensate me. All I got was "we can refund you the extra day you were charged." We'll obviously I will not pay that now and dispute all charges, I am contact BBB and my lawyer as well. The providing dealer should ensure all maintence checks have been preformed before the truck leaving, it is a mechanical problem, just as it would have been if the wheels fell off. People rent 16' and above trucks solely for that purpose: BECAUSE THEY NEED A RAMP OR LIFT GATE!!! If it doesn't work then what the F*! They said b/c I did not contact roadside assistance they could not help me any further, but I was never informed about that, and who knows how long they would have taken, unfortunately I was on a time contraint, and didn't want to get charged the extra day!!! Ha! How Ironic. I will def. Never use Budget again, unless they get at min. Pay for the difference or transportation costs to ship my t.V.! U-haul all the way!
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