Complaint / Review
Goldstar Van Lines
Not to be trusted

I employed Gold Star Van Lines (San Jose, CA) to maneuver from California to Hawaii.

First, I had been requested to signal (and authorized) a packaging and supplies worksheet. Then your movers proceeded to pack a few of the containers I stuffed into additional containers and cost me for that packaging and work. $748.00 of "supplying" costs for a transfer I had been essentially loaded for.

Next, my estimation was for 350-cubic feet (my cargo was quantity since it was heading by vessel). The driver explained he believed I'd be under 300 after he'd anything loaded within the vehicle. "Excellent" I thought.

I noticed nothing from GoldStar once they acquired my products, and so I thought anything was good and my material on the way. 3 months later I contact to obtain a standing and that I was informed they'd return to me. 6 days later, I named again and also the "dispatcher" was out so that they would need to return to me. 24 hours later, today 1 month after collection, I'm informed that 1) I've a superb stability (roughly equal-to my estimate/currently compensated quantity) since I had been over estimate. 2) I owe them to get a month of storage! 3) Our material has not quit Bay Area however. They'd my products for over per month and did not bother to contact me once.

I talked with Denny (or Danny) and he's zero idea of client satisfaction. Totally unapologetic and reluctant to deliver on actually the storage costs when my material was stored TOTALLY AGAINST MY DESIRES. I also needed to spend by check or money purchase, that we would need to deliver them before they'd deliver my material.

Due to their terrible efficiency to date, horrible reaction and also the further delay of having cost for them, I decided to possess another organization get my material from them and deliver it in my experience. I settled my estimation quantity entirely in advance plus they held the whole quantity and declined a reimbursement of any kind. Michelle explained "that you don't understand what our expenses are" in validation of maintaining my income.

Certainly incredible plus one of the toughest experiences of my entire life (not only customer support connected encounters). Only a terrible, stomach-wrenching, ill for your belly encounter. Save your self this misery and make use of a TRUSTWORTHY moving business.