I am selling my car and even though it wasn't that dirty, I decided a professional detailing would help sell it faster. I took it to Detail Doctor / Tupelo Tint & Auto Glass to get the job done. I had them do an "Ultimate Detail" which included everything but the engine. Total cost: $139.42. I thought it was a little high, but a professional detail isn't necessarily cheap. What I got, in my opinion, was not a professional detailing. It didn't look like they even used any cleaner on the dash and console, because there was still that dusty residue everywhere. They shampooed the carpets and put the floor mats in the truck. When I got home to take pictures for my sale ad, I discovered that the mats had bits of what appeared to be and smelled like chocolate all melted into the mats. Do they eat candy bars in your car while they're cleaning it? I know it wasn't there before, and on top of that they shampooed the mats. Even if they were there, whole chunks of chocolate shouldn't be left behind after shampooing. I was already annoyed that I had to wash my car on the way home, because it was covered in bird poop and the tire shine had slung black goop all over the sides of my white car. I understand they can't control the birds, but a good detail shop would either leave the car in one of the garage bays until the owner came, or double check it to make sure it's still clean after they call the owner to pick it up. There is also such a thing as non-sling tire shine. The chocolate was what really made me mad though. I called them, only to discover that it was 5:15 and they were closed. I left a frustrated but polite message on the answering machine explaining how I had found the chocolate. I decided I had better clean it up since I needed to take pictures and I didn't want it to stain. The next morning, I got a call from "Steve". He apologized, but maintained that it "must have been someone who was walking by the shop and was being hateful..." so opened up my car and threw chocolate candy bar bits onto my floor mats. (Yeah, that must have been it.) He said, "Well, 95% of my customers are satisfied and I guess you can't satisfy everyone." Are you serious? What kind of business would want to let customers know that this is their philosophy? He said I could bring the car back and they would clean the mats again. I explained that I didn't want it to stain overnight, so I already cleaned it up. He then proceeded to accuse me of making the whole thing p. First of all, I didn't appreciate that and secondly, I'm trying to sell the car, not junk it up. He then told me there was nothing else he would do. I told him that I wasn't looking for a refund, but a discount would seem to be appropriate. He said "I'm not going to do that." Well, that's fine. If you want to have the reputation of not caring about "that other 5% of customers" who aren't satisfied, I don't see how that can be good for business. If he had taken care of the problem and given me, say 20% off my bill, I would consider that a gesture to at least try to right the situation. Since he obviously didn't care, I don't think I can use them ever again and I will make sure to let everyone know what type of experience is possible at Detail Doctor / Tupelo Tint & Auto Glass.
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