Chrysler Financial
Www.chryslerfinancial.com
My complaint is with Chrysler Financial and their collection practices. I was one payment behind and when the came to repossess the car the other payment had posted. The rep stated that I was three payments behind and after our records we kept were pulled, it showed one payment behind and the other payments were there. Then I was told to pay a certain amount in order to keep the car. I called for the West Union number to send the payment, then the amount went up. The rep was very rude and told me to turn in the car or he would report the car missing to the police. I told him that I needed the car and was willing to pay the first amount that he gave, then he told me to turn the car in and hung up in my face. I called back the next day, and the amount increased as usual and decided to turn in the car peacefully. A loan was taken out for the full balance for the car within the amount of time they gave us and when we called back to have the money $12,000 transferred to them, they told us that we could not get back the car. It was within the 19 or 20 days that it was told to us that we could get the car back. The very rude rep told us that the car auction date was a month away and we had to pay the balance.
THEY HAD THE OPPORTUNITY TO HAVE THE ENTIRE AMOUNT WITHOUT AUCTIONING OFF THE CAR. We had bank statements showing the entire balance in the account. They then tried to sue us and collect $6000, and they finally won because I had a personal emergency and could not make the court date. WHY TRY TO COLLECT $6000 WHEN YOU COULD HAVE HAD THE ENTIRE BALANCE $12,000? It is called poor collection practices by reps who only was interested in ruining someone's credit report and collecting their commission checks, versus customer service skills. Please be careful when signing these type of contracts with finance companies.
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