Collision Master does auto body work. They are nice to you until you sign the contract and leave your car and then they are rude and indifferent. This includes the worst offender Mike Leblanc who is the general manager. They will tell you that they can start on your car right away because they don't want to run the risk that you won't come back. They lie about this time frame knowing that they are backed up probably can not finish the job on time. People find out after thei 30 day free rental with their insurance policy is about to run out and they are not going to have transportation. Then when you star calling trying to find out what the status of the repair work is they will not return the phone call, they say they are not in, or if you do get them they are extremely rude and indifferent. Once your car is on their lot you will have to pay them storage and other fees to retreive your vehicle.
Reputable collision repair comapnies such as Service King will schedule an appointment for when they know they start working on your car.
They falsely advertise free rent cars. They don not really have a loaner car and the rent cars are not free, they are based on what the insurance policy allows. They advertise these things to get people in the door.
In addition, they advertise on their door that they accept credit cards. However, they charge you the 2 or 3 percent fee if you pay with a card. This is not on thei advertising. The auto body workers are mostly illegal aliens, undocumented workers. This company does not require any verification or ID s on any workers at their three locations.
This place is the dirtiest filthiest business I have ever been in. They take no pride in the appearance of this business. They have the worst attitude towards customers I have ever witnessed. This attitude stars with the General Manager, Mike Leblanc. This business violates local code enforcement law, US Immigration laws, and IRS laws.
Do not take your vehicle to Collision Masters. They have three locations 5500 Watauga Rd in Haltom City, 1600 SW Wilshire in Burleson Tx. And a location in Dallas. The Burleson location is moving to Crowley Rd in the near future.
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