I have lived in Wyoming my entire life. We always knew not to buy from Cowboy Dodge, as they are labeled as crooks, but we did anyway and are really suffering the consequences now. I have been in a different State for 2 years. My wife has had to bring the truck into the shop at Cowboy Dodge 4 times since 2005 and another next week. This is a new truck that we drove off the lot in 2005.
My wife has told me about every time she took the truck in for MAJOR repairs and I am looking forward to when I will take it in myself. Our son has also been present when the truck was taken in, so I know that my wife is not exaggerating. My wife and son know more about the truck's malfunctions than the idiots at Cowboy Dodge and every time they have taken it in, they are talked down to with questions such as, "Are you sure that you didn't have the emergency break on? My wife was persistent with them to look at the breaks, so finally they did. Come to find out that the axel seals were leaking and the oil was getting into the breaks. They are really lucky that my wife and children weren't in an accident because of their negligence.
My wife was not compensated for a rental when she took the truck in for the breaks smoking and locking up. I know that they are to provide transportation for you, especially when they have your vehicle for 2 days, but they couldn't get her a vehicle so she had to rent one. They have a shuttle, but the shuttle wouldn't take her to all her appointments and errands.
Please don't buy from Cowboy Dodge. My wife told them that they will fix the truck to brand new specs, as we are looking to trade in for a Ford.
There are lemon laws and I feel that Cowboy Dodge has broken them with us and I am pretty sure that they have with others. An attorney is sounding like a good idea. My son who is 16 won't even drive the truck (Dodge Ram 2500 Cummins Big Horn Edition), so this says a lot about what a piece we bought. We won't let him drive it and would rather he drive his 1981 Ford F-350. Says a lot about Dodge when we feel safer in our son's truck. Chrysler is of no help either, so don't bother contacting them, as they will just inform you to take it into the dealer you bought it from.
I hate to say it, but buying a vehicle in Colorado was a better experience for us. My wife's father told us that he would never buy a vehicle here in Cheyenne, new or used. My wife is from Colorado and never had a problem with new or used vehicles that she purchased Colorado, as the dealers really worked with her and she received a better deal. Buy from Colorado, or get a Ford if you are going to get a big truck. We did purchase our Toyota truck here in Cheyenne and had really good luck with it and the dealer. It is really sad that our large purchases will not be within our own State, but I feel that this one dealer jacked it up for all dealers here with us.
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