This is actually the notice I'm delivering to Southwest Airlines very first thing tomorrow morning. I'm however as angry as previously
RE: Customer Service Dedication and Your Mission Statement
The objective of Southwest Airlines is commitment towards the best quality of Customer Support shipped having a feeling of heat, friendliness, personal satisfaction, and Organization Nature.
Dear Sirs,
I had been a on two Southwest Airlines flights this week. The very first on May 30 to Bay Area #199 out-of John Wayne Airport and also the minute nowadays, June 2 returning home to Orange County, California.
Following A fantastic a vacation to visit my boy in Bay Area, I boarded flight #2089 and resolved set for the journey home. Although descending into John Wayne Airport among your flight attendants buying up customer’s trash, handed by without taking a look at me or requesting me for my bare mug. I stated “Excuse me” but was overlooked. I subsequently tapped her on her stomach where period, she switched around and incredibly rudely and fully mentioned that “It isn't okay to the touch me, that's not good” etc. I had been somewhat surprised to become voiced to that particular method by anybody, much-less flight employees. I wasn’t a drunken male traveler getting in a small lady to frighten her. I'm an expert middle aged, committed, mother-of two. I apologized and was ashamed.
After resting for some moments, two female guests placed across from me stated how ashamed these were with this specific trip attendant’s way she talked in my experience. We noticed her within the stereo thanking everybody for traveling Southwest after which included “To be type to 1 another”. Many guests about the airplane smashed out in fun reading how this woman handled me after which stating anything as hypocritical as that! When I quit the plane, she thanked me for traveling Southwest, not individually but a cover declaration that your airline employees tell guests making a trip. I expected on her title when I meant to create to Southwest instantly.
While awaiting my baggage in Baggage State, another guy contacted me and questioned me easily was okay. He also desired to understand easily got this woman’s title since he would create for you aswell. This guy stated she was “completely absurd and rude” when I offered him her title. Two additional ladies guests also mentioned they were likely to record her likewise.
I've to express that I arranged this trip due to the excellent cost I obtained. I currently realize that in case your employees are permitted to act in this way, it’s not worth the additional savings.
I, as well as other guests who I wish may create for you, think this flight clerk ought to be punished on her inexcusable and improper client discussion. HER NAME IS KENDRA AND WAS ON TRIP 2089, JUNE SECOND FROM OAKLAND TO ORANGE COUNTY.
I'd enjoy a written reaction to this criticism and an apology notice in the minimum. A partial reimbursement for that knee of the trip could be good. Regardless, I'd also enjoy your instant focus on this issue.
Regards,
Lorraine Kakazu
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