Luxury Motors
Automobile dealers generally do not enjoy the best reputation.in many cases the bad reputation not deserved and is caused by a minority of 1 or more bad salespeople who are the exception and not the rule. Generally the dealership, as a community business, is trying to do right by their customers and build a respectable business.
In the case of Luxury Motors, a large volume network of dealerships it seems the stereotypical sleazy salespeople and deceptive sales practices permeate the entire organization and are the rule not the exception.
I have purchased many cars over the years. I enjoy cars, but I do not enjoy the car buying experience. I have encountered good and bad sales people and good and bad dealers. I have never encountered a dealership that treats its customers with more disregard than Luxury Motors.
A car dealership is a for profit business and as such a business needs to earn a profit to stay in business. Luxury Motors leaves me with the impression that their motto is; Profit at all costs damn the customers. I make this statement based on my impressions of dealing with them over the past 3 years in a series of nightmares.
I will attempt to put the challenges I have faced into a series of related reports so the clear pattern of deceit, deception, and customer disregard are fully illustrated. Readers are strongly cautioned to avoid any of the Luxury Motors dealers as a place to purchase a car. If you do deal with them, get everything in writing, have any used vehicle completely and independently inspected, verify that there is a clear and original title to be transferred, and be sure to get a far facts report and totally scrutinize it.
Do business with them at your own risk. Carefully scrutinize their low pricing claims and you will probably find the deal is not really better than at a reputable dealer or you end up getting what you are paying for by dealing with low price.
I have am making arrangements with some people I know to have a charitable trust pay a bounty to anyone who buys a car anywhere EXCEPT at on of the Luxury Motors Stores. Stay tuned for details.
In the meantime review the information and learn from my mistakes, go anywhere but Luxury Motors to purchase a car.
#1 Bait & Switch
Background
On or about 3-15-04 I searched the web for cars and visited Luxury Motors in Downers Grove with my grandson to look at one I was interested in and other available cars. I found a car I liked online a 2000 Jaguar S Type silver with a black interior and went to look at it and offer to trade my current car for it if I liked it. I was steered to a different Jaguar S-Type, also silver and black, that I was told was a better car. I was told the car was specifically located for a buyer who decided not to purchase it, and since it had lower miles and they had been sitting with it for a while they would consider it a favor if I considered it and would make me a good deal on it.
The asking price was greater than the car I came to see, and greater than what they offered for my trade. After a brief test drive they convinced me to purchase it. Since the price was greater than they offered on my trade, I also traded a second vehicle and took delivery. The car was represented as one owner, it was late model & low miles and it appeared in good condition.
After my purchase I did some research at KBB.com and discovered I had paid $3,000 over current retail for the vehicle with the given miles assuming excellent condition. I also discovered I was given a combined $1,500 under trade in value for my 2 trades (99 Corvette Convertible assuming actual miles and good condition & a 97 Grand Caravan assuming actual miles and fair condition). Considering I believed I bought a low mile car in good condition I dismissed those facts as a lesson learned, & cost of doing business and was not overly concerned.
My mistake for allwoing myself to be pressured and not checking the car facts report before I bought.
From here it starts to get interesting. Stay tunded for the next in the series.
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