I drove into Keener Auto Repair, which had an ASC (or ASE) Certified sign, to have my spark plugs changed. I told Keener that two of the plugs would not come out. When I returned expecting to pick up my car, told me that one of the plugs snapped off into the engine, and that he could not get it out. I was forced to have my car towed. Sometime later I called Keener to discuss the serious damage to my car. Steve Keener stated that since the spark plug was seized (his explanation) in the engine, that he was not responsible for the breakage. I and another guy knew to be careful not to break the plugs, but Keener chose to ignore my warning.
After making a complaint to the BBB, Steve Keener displayed a serious lack of integrity by lying — basically saying the opposite of everything that I said — and the BBB closed my case. Maybe this should also be a usacomplaints.com for the BBB.
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