This company is terrible, please spare yourself the hassle of doing business with them.
To make a very long story short (er), my older model car's horn broke in December. I did some research online and found a TSB (Technical Service Bulletin) explaining the problem and the needed repairs which I thought would be quite expensive. I took it in, and they told me that the problem was just that the horns had shorted which would cost a bit over $100 to fix, and that my brakes were 95% worn and that could be fixed for under $400. So I did it, I thought I was getting a good deal and was relieved that the repairs weren't more expensive.
Less than 30 days later, the horn broke again. I took it back, expecting a 30 day guarantee free fix or something. Not to be had, this time they claimed it was indeed the problem from the TSB and it would cost about $800 for the parts alone, plus about $300 more for labor. There was no way I was going to spend that much (in addition to the $465 I just spent) on this old car.
They hooked me with a cheaper repair, upsold me on a brake job, and then tried to get more money for what had been the problem in the first place. They swear that the horn pads went from "no signs of wear" to completely defunct in less than a month.
Had they simply been honest (or at least checked out my vehicle properly) the first time, I would have spent that money on a down payment for a newer car - which I have now had to purchase anyways because my old one could not pass inspection because it did not have a working horn.
Also, the manager - Andy - is never available, in person or by phone. If you insist on communicating with him, he will just have the same employee you dealt with initially call you back and tell you what he says regarding your issues.
They are not members of the Better Business Bureau (BBB) and have an Unsatisfactory rating (I imagine from doing the same thing to other unfortunate people in need of repairs).
Even after I filed a complaint, I got nothing from Andy besides a typed response full of misspellings and poor grammar offering a 10% discount and stating that they have a "very reputable" service department (I suppose having a BAD reputation could be "very reputable") and that I was "not very cordial". How can Andy say I'm not very cordial if he has never taken a moment out of his apparently busy day to contact me?
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