Complaint / review text:
We hired Unity Moving and Storage (also known as UMC Moving, TxDOT 006025367C), of Houston, TX, to move our belongings out of our house in Sugar Land, TX, on Jan 28,2007, and into our new house in Sienna Plantation on Feb 3,2007. During the move-out, the movers put several dents in the walls of our house and refused to write them down. The head mover insisted that it was only paint and that we couldn't claim that as damage. The gouges were much more than just paint. On Feb 3, the scheduled day of our move-in to the new house, we waited at our new house all day for the movers to arrive - they never came or bothered to call us. We tried calling them 10 times that day on Matt Colbert's (the owner's) cell phone, but he didn't pick up or return our messages. (Incidentally, Matt Colbert also goes by Christofer Colbert and Matt Colbest). One time, we called him on a cell # he didn't recognize and he picked up. After some stammering, he said he'd try to get us our belongings on Sun, Feb 4. On Sun, Feb 4, we waited all day for the movers and got no phone calls. We tried calling Matt 20 times, and he didn't return our messages. We drove to the address on their invoice and found that it is a post office box. We filled out a report with the Fort Bend County Sherriff, who called Matt and didn't get an answer. Around 8 pm at night, Matt called and said he had been out of town. He did not apologize and was very rude on the phone. We said we were going to have another moving company come to his storage units and get our belongings. Matt charged us $2500 to let the other moving company pick up our belongings. Our original quote was $656 for the entire move, and Matt charged us $2500 for half a move. We then found $3910 in damages to our belongings, including several pieces damaged beyond repair (done on purpose?). The second moving company we hired to complete the move charged $965 for the second half of the move, compared to Matt’s charges of $2500 for the first half of the move. Other issues we have with Matt Colbert and Unity Moving and Storage include: 1. Matt told us we’d get climate controlled storage – our unit was not climate controlled. 2. Matt told us all his employees were full-time and uniformed – one of the movers (Troy) kept talking about his other job in the oilfields and how he does the moving for extra cash, and the movers were dressed in filthy jeans and undershirts. Unity Moving and Storage uses the following phone numbers, that we know of:
Toll Free - 888-654-6683
Houston – 281-442-6683
Austin – 512-671-6683
Dallas – 972-253-6683
College Station – 979-693-3733
They use several addresses around the Houston area, including:
12218 Jones Rd, Suite D153, Houston, TX 77070
11630 Hartley, Bryan, TX 77803
1010 Staffordshire Road, Stafford, TX 77477-6216
One of their storage locations can be found here (Matt has an office at this location):
11500 FM 1960W, Suite 117
Houston, TX 77065
Email addresses include firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org.
They used to run Lone Star Moving of Austin, but that closed down - wonder why?