When you purchase an auto warranty from warranty experts they advertise a money back guarantee if you do not use the warrantee during the term of the contract. What they dont tell you is that you must go to their website and look under FAQ (i had never even heard of that term) and scroll through numerous questions asked by other people to find out how to go about exercising your money back guarantee option. This must be done 30 days prior to the end of the contract and cannot be done later than that. Unfortunately we did not think of it until the end of the contract which is what most people would do. This is not disclosed by the warrantee experts and when you call the company representative Dave Gardner, the only person in the office that I was allowed to speak to he is condescending and rude and if he doesnt like your attitude he flatly refuses to help you. I even tried hanging up on him and low and behold the wonders of caller id he called me back to tell me that he had no intentions of helping me. Somebody needs to work on their customer service skills. Dont buy a warrantee from these guys they are banking that you wont keep returning to their website to look up the information that should have been disclosed in the first place.
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