My business partner and I purchased a warranty for a boat with these guys. After a few days we decided to cancel due to some information received. No one would return our calls our emails until finally a guy named Jason told us just to send the contract in stating we would cancel. We did that. Of course they had already taken the money out of our account. When i asked for the money back it took several calls and a threat to the BBB.
When Dave called us back, he was incredibily rude calling me a "rude *&*&" and "stupid broad". All this because we did not send the contract back registered mail and they had not record of it. I explained his process might want to include instructing his customers to do that and he called me "stupid" again. I also said I would send over another contract letter if he wanted.
He is now claiming since the policy was purchased by my business partner and not me, he is not giving me back the money because it's insurance fraud because the boat is in my name. This would have been really handy information to have disclosed upon taking our money intitally. I would steer very clear from this hateful and disrespectful company. We are telling all of our RV and boat purchasers to find someone else because we don't want the same experience to happen again to some other unsuspecting consumer.
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