I chose them for my cross country move after looking at their website. WARNING: They have the better business bureau seal on their website, but when I researched them on the BBB (too late) it said they were not a member.
The movers came two and a half hours late (the owner of the company said there were mechanical problem but when the head mover arrived he said that he wanted to sleep late 'cause he had been up all night.) The mover tried to ridiculously inflate the price (my estimate was $1492, he said it would be around $4,000). I held my ground and he eventually gave up on that point. He also tried to do the usual stuff that jacks up the price (charging you for rolls and rolls of tape, extra boxes, etc...). I've moved enough to know that's what they do, so I was extra vigilant about that.
He then tacked on some extra hours of labor, but I adjusted that with the head of the company and he agreed to take $150 off the (already inflated) price.
I have WRITTEN correspondence that repeatedly states that it would take up to 7 business days for my stuff to arrive. On the seventh day it wasn't there. The owner of the company informed me that they got "backed up" in Vegas, and guaranteed that it would be there on Friday. Friday came and went. No one ever called to tell me that it wasn't going to happen. I got the wonderful news when I called the driver myself and he said he wasn't going to make it. He promised me the next day. The next day had more "mechanical" problems and didn't show up until 8pm at night. When they did finally arrive, they refused to even open the truck until we gave them the cashier's check. I said "no" and called the owner of the company who informed me that "he couldn't do anything about it, and that if I wanted to play hardball, then it was up to me."
Basically, they were holding my stuff hostage until I paid them the remaining balance. At that point, what can you do besides pay what is basically, a ransom? You are completely and utterly powerless. With absolutely no other option, we handed over the check and I just kept my fingers crossed that all my stuff was there. I haven't opened everything, but there is a broken table and the boxes are buckled and worse for wear. Hopefully nothing is broken, but since I packed most of the stuff myself, I would have no recourse.
From the time they picked my stuff up, to the time they delivered my stuff, they were unhelpful, rude, dishonest, and unethical. They already have my money, so there's not much I can do except let other people know what a horrible and nerve wracking experience it was to deal with this company.
Do not use them.
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