I moved from Santa Clara, CA to Philadelphia, PA in July. They arrived 8 hours late to pick up my belongings and delivered my stuff 7 days late. They said they would arrive 8am on a Sunday and they eventually arrived at 8pm. It was raining and they said they couldn't move my stuff all the way into my apartment so they just left it all outside, on the curb, in the rain, at night, by myself. Before they unloaded, they made me sign all the paperwork. I found out after the fact that I signed off that everything was received. Which it wasn't. They completely lost my bicycle, a mirror, a painting, and a chair. And they left me with a few of someone else's things that were also on the truck. And, most of the stuff was damaged. They wrote on everything, including nice lamps, with permanent pen. Some furniture was obviously dropped because the corners are smashed or now the frame isn't square. My TV stand was flattened. My computer chair cushion was broken off the chair. Many things had to be thrown away due to the damage. Other stuff was duct taped together... Luckily I'm only a student and the permanent marker and scratches on everything is better than nothing for now. But it will all have to be thrown away when I move again... Who is going to want such damaged stuff?
They 'searched' for my missing stuff for weeks and then finally gave up and said I had to submit a claim with a 3rd party. They were not apologetic at all. No word on getting reimbursed for anything that was damaged or missing. I guess it's my loss for trusting them.
Not to mention the 50% extra charges, $5/role to use their tape which they use very sparingly.
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