Complaint / review text:
On Tuesday 12/12/06 I received an e-mail asking if I was seeking a car loan. I filled out the form and today 12/13/06 I was contacted by Burlington Kia, the reps name was Lynn. She indicated to me they received my application and I was approved at Burlington Kia.
I was told to bring my drivers License and 2 recent pay stubs for proof of my income and identity... I was in the middle of a meeting so I was unable to ask her some questions I had. 10 Minutes later I called her and left her a Voicemail indicating I had some questions.
1 Hour later I received a call from a Shane or Sean telling me Lynn asked him to get back to me to answer my questions. I asked him if they had any Chrysler 300's he asked me to hold while he checked, 2 mintes later he came back and told me they have 5 on their lot. I asked him the price ranges and again was put on hold.
After a few minutes he returned once again with a range. I then wanted to know a bit about these 5 300's that they had on their lot, he indicated to me that he would have a sales person get back to me in 10 minutes. 10 minutes lapsed then 1 hour so I decided to call and speak to a sales rep.
I was givin the run around and finally spoke to a Kia rep who confirmed they had this type of used car I was seeking but stated it would be best to come in and choose from their inventory. I left work and drove 45 minutes to Burlington only to enter their lot and find not even 1 Chrysler 300.
I went in to speak with a salesmen who said they only had 1 a week ago that he knew of and that one was sold. It was not the salesmens fault I was brought in under false promises so I decided to take him up on the offer to go to the VW lot and see if there were any vehicles I liked.
I found 2 and decided which one I wanted. I told him to call Lynn to get my pre approval and he stated that he already looked me up and there was no pre approval. He also stated that when Lynn or anyone from her department contacts a potential client it understood that when they come in they need to be approved.
So not only was I told they had the vehicle I was looking for and drove 45 minutes to find it was not so. But my so called pre approval was a false tactic to get me in the door. I will be contacting the department of consumer affairs as well as the attorney generals office.
I hope this report saves people from the scam of Bait and Switch. I am a pretty savvy business women, that is why I called back several times to get the information I needed. They knew just what to tell me to get me in the door. Sorry Burlington Kia I am to Savvy to fall for your Scam. This is not the last you will be hearing about this.