I purchased a 2002 Chrysler Mini van financed by Nuvell in May. I never made a late payment until Oct when my husband lost his job we had just purchased a home, we made the payments but they were late. Nuvell's representative suggested that I enroll in their 60 day deferred payment program which we qualified for because my husband lost his job due to no fault of his own. 3 weeks after informing me of this, Nuvell developed amnesia, no one new of any such program.
I finally get someone to acknowledge the conversation, stating that I had names times and proof of phone calls on my answering machine. I was told the lead supervisor wrote the following in my file:
Customer has always maintained a good payment history, all references checked out okay, customer has never requested defered payment. Deferal will be granted when husband finds a job.
Why would I need a deferal if my husband had a job? Is it just me or is that plain stupid! And this was their idea, not mine! These people must be stopped! They will say and do anything to get you to make the payment even if it means that they themselves are dishonest and misleading in the process. Each person I spoke to just stumbled over the last persons lies. I would seriously like to ask anyone who's thinking of doing business with them to look over their practices first before you sign that contract. The interest rates are unspeakable and the customer service is just as bad.
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