In January of I purchased a vechile from Sam Swope of Louisville. My vechile was financed through Nuvell financial company. When I was financied I made every payment on time, and sometimes sent extra monies with my payment and also at times made two monthly payments. After a year or so I fell upon hard times and had to defer a payment. The company began calling me and soon became a harassing factor. They began calling me at all hours at my home, work, and anywhere else that they assumed that they could get a hold of me.
I also lost one job because of Nuvell. I then attempted to refinance the vechile with another finance company and they refused to send over any and all information that this company needed to refiance this vechile. I spoke with one of their famous "customer service reps" who proceeded to get rude with me (as if I expected some level of professionalism). They at first claimed that they did not refuse to send the information but then stated that they refused to give the information.
I then attempted to trade out of the vechile with several different automobile dealers who had heard of Nuvell and also attempted to do their best to deal with Nuvell. Nuvell refused to send the payoff information for this vechile and also refused to deal with any finance company that contacted them. I am so frustrated with Nuvell that I am to the point that they will wait on a payment monthly and I also will continue to look into trading my vechile. I may get lucky one day and their payment will be all or a portion of my down payment for a vechile that can finally meet all of my needs as well as my families needs.
For all of those customer service reps, CEO's and others that work for Nuvell and I am sure read these. Be mindful that the day will come when you or someone you are close to will finance with you or a company that uses the same playbook as you. And also be mindful that someone will finance the decent working indiviual that you have mistreated and that customer will remember you and refinance with them, and tell all of their friends and relatives about how much better they are than you.
When the customer has a good experience they brag about the service they receive, when they have a bad experience they tell everyone they know that this company took them for their hardearned monies!!!
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