When I bought two axle-shaft assemblies from AutoPartsGiant.com, I was charged for the cores up front. Once I received the parts, though, I only used one axle-shaft.
I called customer service to get RGN (Returned Goods Number) approval to send the parts in. Aaron, the customer service guy, gave me two numbers, one for the core and one for the new part that I did not use. I then shipped them through DHL. Each box had their respective number pasted on the outside and the inside of each box.
Two months later, I got the refund for the cores. But what about the new part? Guess what, they claim they only received two cores. It doesn't matter if the boxes were clearly marked. The myopic personnel at the receiving desk apparently can't tell the difference between an old part and a new one!
Yes, they have a record of receiving two parts, but they claim they were both cores. Jon Sinclair and Freddy Parker have been avoiding my calls ever since.
Take my advice and avoid their website. Stick to the locals or get your parts from a reputable auto parts dealer. These guys are just out to get your money.
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