Leased a 1999 VW New Beetle advising salesman car was going to CA. Asked about emission control and whether it would meet CA standards. Told yes. Finance manager leased car through bank instead of VW. When trying to register in CA, bank advised it could only be registered in PA, DE or NJ. Holbert's would not do anything except suggest I buy car at price well over value. Holbert's refused to re-lease car through VW even at the request of the President of VW-North America.
Succeded in maintaining PA registration and now with lease up bank will not allow car turned in to anyplace but original dealer - Holbert's who refuses to do anything except demand car be brought or shipped to their location in PA. Personally spoke to Mr. Holbert who simply did not give a damn.
Persuaded many friends and former neighbors not to shop there. Holbert's should be boycotted. Their salesman, sales manager, finance manager and owner made a mistake and would not take responsibility.
As much as I love the car, I will never buy or lease another VW product because of VW's inability to make Holbert's do the right thing and of their refusal to do so when Holbert's wouldn't. Action is being taken against Holbert's at the BBB and other consumer reporting agencies.
Steve
Palm Springs, California
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