Carmax has no one to check on their individual service departments.
I drive a 2000 Honda accord, which I purchased from Carmax in Raleigh in Dec. Of 2002.
Last summer, I had my compressor replaced under warranty. Over Labor day weekend, My car started making funny noises, and long story short, The Honda dealer I took it to said that the compressor that CarMax installed in my car was the wrong size. That caused the gradual destruction of the magnet that connects the compressor to the Stador.
I moved to california before this all began, but i visited Raleigh and showed the reciept to the carmax service dept. When i called at first, the service manager told me to come in to see him the next day. He wasn't there the next day. So i talked to some peon under him, and he said the manager would call me back by monday.
Of course he didn't call back, my mother called to see what the verdict was, and they said that they didn't think they installed the wrong part, and that my car wouldn't have lasted that long without the correct size compressor.
At that point, i ask them to direct me to the corporate offices.in a nutshell: the corporate offices contacted the Raleigh service dept. The Raleigh service dept. Told them the exact same thing they told me. And Corporate called me back and said, that the service dept. Says they didn't do anything wrong. So they didn't do anything wrong.
The Conclusion from all of this, from all the problems everyone here has encountered, Carmax corporate offices have no control over what the individual stores do. If we want a response from corporate, we need to make it known nation-wide what kind of power we have against them.
0 comments