My name is Darnisha and I am a 20 year old student. I want to tell you the issues that I having with Big Shoe Auto Sales (mother company is Toyota of Irving).
I went into the office on August 8 to purchase a used car. My salesperson's name is Mr. Flint. When I had spoke with Mr. Flint over the phone, he let me know that he was holding a 2002 Ford Escort ZX2 for me to test drive and see how I may like it. He also informed me that I would only have to put down $1000.00 for the car. When I got to the dealership it was a whole different story. The only two cars that were offered to for that down payment amount was two different color Ford Escorts LX. I went ahead test drove the white one since it had automatic windows. The car drove fine and I proceeded with the paperwork.
I was driving my car home around 9 o'clock that night and the check engine light came on. I had Mr. Flint's personal cell phone number and called him and left a message. Mr. Flint or James Brown (general manager) never called and asked me about the car. I took the car into the dealership and demanded a whole new car. They both told me no, and sent me home in a loaner car that had expired tags. I had the car for a whole 2 days and not one time when I called to check on the car would they tell me what was going on. Finally, James Brown called and said my car was ready. I picked my car up and drove home.in the driveway of my house, the check engine light came back on. I called James back the next morning and demanded another car or my money back. He told me to take my car to Westway Ford of Irving. I dropped my car off at Westway Ford and rode the courtesy van to work. The courtesy van picked me up from work and took me to Enterprise to get a rental car, which I had no idea about. The manager of Enterprise wanted me to pay 25.00 for the rental car and I did not have that amount of money on me at the time. He proceeded to call James Brown who told him that I should pay for the rental car. The manager of Enterprise called Westway Ford to speak with the man that was fixing on my car. He let the manager know that he would pay for the rental for me because he thought he would have my car fixed by the end of the day. I drove the rental car home and drove it back to Enterprise the next morning. I picked my car up from Westway Ford and drove it home with no problems.
September 19 I was on 75 North going to a interview and my car started to act strange. I called Mr. Flint to let him know what was going on. My gas hand was moving weird, my radio was not working, and the car was just making funny noises. I was in the middle of rush hour traffic when my car just stopped. Mr. Flint called James Brown and told him the situation. James Brown was very rude and did not seem concerned about me being his customer stuck in the middle of traffic. He did not know my name, my car, or even when I purchased the car. He proceeded to tell Mr. Flint to call the wrecker to have the car picked up and he ended the phone call. I called the Richardson Police to come out and help me get out of the car and push it to the side of the road.
That night around 10 o'clock, the same police officer that helped me with my car called and informed me that my car was still sitting on the highway. I called the office the next morning and asked James when my car was going to be picked up. He informed me that it was my responsibility to have to car towed in and any problems with the car I was suppose to fix. I was very upset with his comments to me and his poor customer service. I went online to a website that reports things like this and I printed off 3 reports on him handling people the same way he was handling me. I called the owner of Toyota of Irving Vernon Shoemaker and asked to speak with him and was told he was in a meeting. I also called Toyota, Inc. And files a complaint. She gave me the number for Cecil Woods, the customer relations person. I spoke with him briefly about the situation and he told me that he was going to call me back after he spoke with Mr. Brown. He called me back and let me know what Mr. Brown said, which was a lie. Mr. Brown told Mr. Wood that he gave me the number to the towing company when I called him the evening before. And that I had to pay for the towing and the repairs.
I finally got my phone call from Mr. Shoemaker later that afternoon. He wanted to hear my side of the story and then did a conference call with James Brown. When James got on the phone he told me that my car was in the service department. I told him that it was on untrue, my car on still on the side of 75. He thought my car was a Ford Taurus. He went on with his lie about him telling me about the towing situation. When I tried to talk, Mr. Shoemaker told me to shut up and I hung up the phone.
I am at the point I do not want my car back or another car from them. I do not want people to suffer like me and the 3 others that have been affected my this. Big Shoe Auto Sales needs to be done with or they need to go to training about GOOD customer service. Vernon Shoemaker, James Brown, and the employees of Big Shoe Auto Sales are VERY VERY wrong on how they treat their customers.
Darnisha
Mesquite, Texas
U.S.A.
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