Background: My wife and I recently had our second baby and bought a used minivan. I promised my wife she could have it painted the color of her choice. Since we could not afford the new 2006 Honda Odyssey, which comes in a beautiful Ocean Mist Metallic color, my wife decided to have our used van painted the 2006 Honda Ocean Mist Metallic.
On July 8 we took the van to Maaco Collision Repair and Auto Painting on Northland Blvd in Cincinnati, Ohio. This establishment is owned and operated by Hank Bucklin. We asked him to match the Honda color, researched the paint code and even made a trip to a Honda dealership to verify the color.
After several trips back to Maaco and more than 10 phone calls, the end result is a van that looks nothing like the Honda color.in my attempts to have the situation corrected to my wife's satisfaction, the owner, Hank Bucklin, has yelled at me and raised his voice on several occassions, cursed at me, ignored my phone messages, and has generally treated me and my wife like dirt.
You can read all the specifics, including many actual quotes by Hank Bucklin, the owner, at http://www.maacoscrewedme.com
As of last update, on September 15, the situation is still not resolved. I have never had a worse customer service experience and would advise people to choose a different company.
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