On May 9th I was involved in a car accident and called enterprise for a rental car. First of all i was told i would get a car simular to the size of the one i was driving, when the young man arrived to pick me up he was driving a chevy caviler, My car is a grandam, then he proceeded to take my credit card and told me that he would hold $300.00 untill i returned the vehicle, he also asked for my drivers lic and ins card before he put the charges through he told me that i would have to get insurance from them because my ins would not cross over; we went back and forth for a few minutes about the sitation.
My ins co. Just happened to be in the same mall area and we had to walk over the the office and get a verbal OK! From the agent who was in the office.
Once we got back he was supposed to put the charges on hold, they also have a little box in the middle of the page that mentions that you decline their insurance and that you agree to bring back the car with the same amount of gas that was given to you when the car was picked up.
Well if you don't read a little furthur that box is actuall say that you agree to let enterprise debit yor account in advance for rental charges. One week later
I get notices form my bank saying my account was$843.00 negative because enterprise not only put the $300.00 through they also put charges through on the 21st and again two days later, and again this week total $350.00 and called my house on saturday June forst demanding another $150,00 and their car and told my son that they would be seeking legal action against me.
The young men running this office are very rude and arrgant, not the least disrespectful.
This company needs to explain exactly what they are doing and also teach their employees customer service technics, I do not like how i was treated by phone or in person and for some reason they feel thet if you really in need that you will except this kind of behavior.
Because they put through all of my checks that was written, which the bank did pay including my car payment brought my account to a balance of $1,243.00 negative and my pay check was taken by the bank for fees and all of the other payments made by the bank.
Jacqueline
matteson, Illinois
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