*Not proofed so forgive in advance for any grammar errors*
Where do I begin. 6.21.06 in at 9:07 out at 11:48.
I was not having any problems with my vehicle. I just went in the $17.99 Oil Change promotion. They suggested a Fuel System cleaning for $74.99, normally I declined additional services, but not that day I agree and to this day, I still do not know why.
Four to five mins. After my vehicle started to jerk and lose pressure on acceleration. I return to the store, they look at the car and told me a sensor wire was not reconnected and that what caused the malfunction. Again, I left only to return 10 mins. Later because for the same reason. This time I was, ask to come back the next day so that a diagnostic test could be done at no charge
06.22.06
When I arrive the next day before I could complete my story to service desk rep was already expecting me. We went for a test drive so I could show him what was wrong. Forty-five mins. Later he handed me the keys and told me I was good to go. I asked what the problem was; I never got a straight answer.
As soon as I left the parking lot, the car jerk so much I just made a U less then three blocks away. The rep asked me to come back in two and half-hours so that he can get some of the other car out. I was not happy about that but I agree to do so. Four hours later, I was back at the store after I kept calling, calling, and calling inquiring if they were ready to fix my issue.
This time I was told I needed four new tires and alignment. I was told they could do it all for $299.99 as a special offer for all the problems I was having. I asked what does my tires had to do with the lost of pressure and jerk. Once again, I was not given a straight answer this time I question it. I was told if your wheel and alignment has a defect it will cause other thing to go wrong with the car.
To this day that respond does not make any sense. I told him at this point I am not happy with the non-service I been receiving and I have no intention on paying for their error! In addition, I advise I would be contacting the original rep the next day about the jerking and low pressure.
That night on my way to my second job, "Check Transmission" warning light came on. At that time I was so mad I had to pull over and just scream and started to cry. Since I did not know anything about car I call my brother, told him come to my job, and check out my car. He check the transmission fluid and advised it was over the allow mark line on the dipstick. It was black when it should be red. He said if I keep driving the vehicle the way it is my transmission will seize up. He drains and replaced the fluid. He advised me to go back to firestone and tell them what was going on.
The next day I call about the "Check Transmission" warning light coming on. The service desk rep stated "We don't top Transmission Fluid without speaking with the customer first.
Before I went in to get the refund on the fuel Injection service, I called five other Firestone locations they all advised, "Replenish lost fluid is part of the courtesy check and that does including Transmission Fluid"
I could not believe how that rep just lied to me. What I did not understand was if he felt the service rep. Did not do anything wrong, why was he so quick & willing to refund my money?
When I arrived at the store I asked what was Firestone going to do to resolve my situation. He said "Go to a Ford dealership have them do a diagnostic and if they say the transmission is mess up because of the fuel Injection System Cleaning I will pay for the repairs? That was another way of saying "Yes, we mess up and since they is no way you can prove that you oh well that your problem" To be complete honest I feel the service rep put in to much Transmission Fluid when he did the Courtesy Check!
It have received three estimate from $2900 to $5600 not including taxes to have the Transmission in my 2005 Ford Taurus (purchased in 2004) rebuilt. The worst part of it all my warranty had expired 5200 miles prior.
This is not far.
*Not proofed so forgive for any grammar errors*
Irate & Disgusted
Jacksonville, Florida
U.S.A.
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