I took my 2003 Malibu into Gwatney Chevrolet on 28 June for warranty repairs. I informed them that my air bag light comes on intermittently (computer diagnosis proved), Compact Disc player would eject CD's automatically, Air conditioner controls not working properly and remote keyless entry battery connector broke.
The total for all repairs was approximately $1,400 so Wynn's Extended Care had to call an adjuster to verify the claim. The claim was submitted on 28 June (Wednesday) and the claims adjuster showed up 30 June (Friday). They had all day Wednesday, Thursday and finally showed up Friday morning which is over 2 days. I was told that I couldn't get a rental vehicle until the claims adjuster came out to verify the claim.
By the time I get my car back it will be 3 full days without transportation (luckily I was off work). Wynn's Extended Care refuses to fix the air bag light because they can't see the light come on even though the car computer system shows the defect. The CD player works intermittently and there again since they cannot see it they won't fix it.
Wynn's Extended Care should omit the following sentence from their Mission Statement We understand the problems our customers experience when their vehicle breaks down and believe in treating our customers as we ourselves wish to be treated. So the way they want to be treated is poorly?
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