In mid September My spouse took our 2001 Chevy Suburban to the dealership due to a hinge on the back hatch add broken. The dealership submitted the claim to Wynn's and they declined stating that they do not cover glass replacement. OK, I will agree that Wynn's has many loopholes that prevent them from paying on peoples extended warranties.
After explaining to several customer service representatives, that the glass was not broken on my Suburban, I finally found a representative who said the hinges were covered in my warranty. That all the dealership had to do was not use the words glass in the claim request. Sounds shady to me, but it was good news that someone seemed to care about this issue.
Upon the second claim request by the dealership, Wynn's promptly denied the claim again. So the phone calls started all over again. This time I requested a supervisor and was denied. They would have to call me back, I was not allowed to be put on hold for a supervisor. Two days passed and still no return phone call from Wynn's Extended Care. So I called back and argued once again with a customer service representative to no satisfaction and still was refused to speak to a representative.
Finally, a person claiming to be a supervisor called me back and stated that "the hinges for your vehicle comes with glass attached" as one complete unit, to the tune of about $750.00 and about $200.00 in labor to have it installed, thus since glass is involved, we will not cover the cost to your vehicle.
I then wrote a very detailed letter to Wynn's Extended Care on 29 September. I discussed the rude, unprofessionalism, and total disrespect that their company gives to honest paying customers. Additionally, I revealed that I was a customer service expert in the United States Navy which I have proudly served for 16 plus years and would never train junior personnel to treat anyone with a problem like this.
As a result, once again, Wynn's Extended Care is not going to honor the contract I agreed to pay very good money for to fix my vehicle. I hope that a lawyer will see this and try to not only fix my vehicle, but somehow transfer my contract to a different warranty company. It is hard for me to believe that I risk my life to protect the freedoms that Wynn's executives get to run their company, only to turn around and stab me in the back.
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