First, let me say that I normally purchase my car parts. I have gone there all my life and have never had a problem.
I needed a set of front brake pads and one new rotor for my '87 suburban. Did not have the rotor in stock and I needed it now, so I called O'Reilly Auto Parts for me and they had a rotor in stock.
I purchased the rotor and lifetime warranty brake pads from O'Reilly.
About two years later, the pads were worn out. Yes, my thoughts exactly. Why did they only last two years? Crappy pads I guess.
I took the pads back for replacement. First I was asked if I had the receipt. I said no. I NEVER need a receipt at. I have even been in other states and not needed a receipt. The store manager told me he would not exchange them without a receipt. Then he said the lifetime warranty does not cover normal wear. It only covers breakage. That is a load of crap. He lied to my face. I felt like throwing the pads through the store window, but I just dumped them in the store trashcan instead.
Next I sent a complaint to their customer service dept. The response was "The lifetime warranty does cover normal wear. The store manager was wrong. You do have to have the receipt for exchange. If you would have given us the store number, we could have contacted the manager."
Now, why do I have to go out of my way to find the store number? I told them the store in Sequin, Texas, 78155! There is only ONE store in this town! If they cannot find their own store, then what good are they?
I warn EVERYONE that I can how O'Reillys cheats customers, I will do without, before I will EVER walk into another O'Reillys.
David
Seguin, Texas
U.S.A.
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