This formal complaint is regarding goods purchased from Ace Auto Grill (www.aceautogrill.com) through PayPal and the product that was subsequently received was significantly not as described by the seller, David Van-Cao.
The seller's company website (www.aceautogrill.com) homepage states, "Quality and low cost chrome grills for your car, truck, and SUV". It further uses the terms, "chrome grill", "chrome grill slats", "chrome grill inserts", and makes the claim "We only offer high quality products with exceptional value." Further, the various customer testimonials posted on the website use the words, "custom grill", "chrome custom truck grill", "chrome grill inserts", and "truck chrome grill".
What I actually received was neither a "chrome grill" nor chrome grill "slats" nor chrome grill "inserts" nor a quality product realistically valued anywhere near what I paid for. All I received was a few lengths of 1/4" silver plastic molding wadded up in a tight roll. This stuff sells for 50-cent per foot at the local auto parts store. What a ripoff!
I have attempted direct resolution with the seller asking for return instructions by emails on 4/3/06 and 4/11/06, as well as by letter mailed on 4/11/06. So far I have not received the courtesy of a reply.
This unethical seller does his shoddy business of bilking unsuspecting customers with a misrepresented product of inferior value by grossly misadvertising on his website, playing semantical games, and presenting misleading photos and suspect testimonials. He will respond erroneously to email inquiries about the product prior to sale, and will not respond to the reasonable product satisfaction concerns of the customer after the sale is made.
Beware and do not do business with Ace Auto Grill (www.aceautogrill.com) or David Van-Cao.
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