Usacomplaints.com » Cars & Transport » Complaint / Review: Drive Financial - Mailed payments reportedly lost and deferment promise not honored. #162313

Complaint / Review
Drive Financial
Mailed payments reportedly lost and deferment promise not honored

I used BarNone on the television to obtain a car because college bills ruined my credit. I purchased a car through Drive Financial, who gave me a high rate. I sent payments to Drive Financial using the address they had listed on the envelope. When I sent the payments by standard mail, they would never receive them, and then the harassing phone calls would begin. If I was past due by one day, they would call me up and ask if I could borrow the money from family or friends to pay them. First of all, that is rude and unprofessional to begin with.

Over the course of time I went on disability and happened to fall behind. I was directed to a man named Scott (whom they have no idea who he is now) who said that if I faxed him documents and paid what I could of the amount, I would be offered a deferment. He recorded my voice pushing back the month and a half I was behind and making me current.

Well, that did not happen. I kept receiving phone calls, and they had no idea about the deal and said there were no deferments happening after March 7. I talked to Scott well after that, toward the end of March. I sent the papers they needed again and they still said they never received them. I finally sent them a third time today, and I am still unsure if they received them. I used a postal place to send them this time, using the same number, and received a confirmation code that they received the fax.

I wish I had never used BarNone or Drive Financial. I am paying three times the car value because of late charges and more, because I have to pay for MoneyGram each time, since they charge you money for a check over the phone and MoneyGram. The company does not believe in receiving standard mail. They are a total rip-off.



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