On March 6th my vehicle arrived at the Exhibition Automotive Center in Kent, WA for repairs. I was then given an estimate of 6 to 8 days to complete repairs.
I Went to Exhibition Automotive On March 14th to see what the status of my vehicle was. I was told by Jeff Middleton (owner) that he was very near finishing my vehicle and that he would be done with it by the middle of the following week. I then asked to see my vehicle.
Upon viewing my vehicle it was evident that absolutely no attempt had been made to begin repairs. To the contrary actually, there was more damage to my vehicle then the last time I had seen it.
Jeff then assured me that he could finish the repairs by Friday and that he would contact me then.
Friday at approximately 4pm there still was no response from Jeff. I decided to go to his shop. Upon viewing my vehicle it was obvious that very little work had been done to my vehicle. Jeff then stated to come back in a couple of hours and that he would be completely done with my vehicle.
I did, and at that time I noticed that it would be physically impossible for repairs to be finished. I asked Mr. Middleton to just be frank and to please give me a new estimate that he could abide by.
Jeff then stated Monday morning. I returned Monday afternoon and of course the work on my vehicle still was not completed. I spoke to Mr. Middleton he advised me to return this morning, Wednesday, March 29, which I did.
Mr. Jeff Middleton looked me in the eye while in his office and told me that all that my vehicle was waiting on was the final alignment. I asked to view the vehicle. He hesitated and procrastinated in his office while I waited in the lobby before finally taking me to see my car.
Mr. Jeff Middleton became threatening, pointing his finger into my face, approximately 1/16th of an inch from it as a matter of fact, and began using profanity. I left immediately.
Upon viewing it was obvious that the fender had not been painted, the new tires had not been moved so that both were on the front of the auto and that he was lying again. He said the vehicle would be complete later that afternoon. Of course, it wasn't.
I finally was able to retrieve my vehicle at 4PM Thursday, March 30. Upon getting my vehicle, I video recorded additional damage that had been done to my car since viewing it on the 29th new scratches were put up and down the sides, a deep scratch in the trunk, the steering was loose and oil was seeping from under the car where there was no previous leak. The rearview mirror was attached upside down and taped together.
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