Yesterday, I was shopping for new tires and a new A/C compressor for my truck. When I entered the store there was a table set up with a sign that read 10% off your next purchase if you apply for a credit card at Pep Boys, I'm sure everyone has seen these kind of promotions.
I willfully filled out an application. Then went about shopping. I picked out four tires for my truck and two for my van. Then checked on the A/C parts I needed. The truck is an 89 year model so I ask for that model part, and was given a price on it (Pretty high - the same part at Napa was a good bit less money).
I went on shopping but my brother in law who was with me checked on this part also and discovered he could buy it for almost the same price that Napa had ask. When he put the part on the counter I looked at the box then opened it and saw that it was the wrong thing.
Then I ask if he could check on the 88 model year and we found that this was the correct partand the price was even a little less. I decided to buy the part after the parts counter salesman mentioned that I would recieve an additional 10% off the invoice price as I had applied for the credit card, this made the price more reasonable. Still I had over $400.00 in parts.
When I went to the check out counter I was informed the clerk has lost my application and was ask if I would fill out another. Relunctly I along with my brother in law filled out the form. The clerk after keeping us waiting for the results on the card informed us that we would not get the discount because the applicatoin was not approved. The sign did not say you had to be approved nor did it say you had to accept the card I said.
The manager was standing by listening to this conversation he, by the way was the one who gave me the price on the wrong part to start with said that I would not be elegible for the 10% off because the they had adjusted the amount at the parts counter. Not true!
After spending two hours in the store getting the right part and waiting for this card dead I left empty handed. Bait and switch, fraud, what ever you want to call it. This was my last trip into Pep Boys and I hope every one takes a good look at the way they do business. Return to NAPA and ask for their forgiveness!
Tom
Moore Haven, Kansas
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