After having been a loyal Ford customer for 25 years, and a loyal Courtesy Ford customer for some time now, I am saddened I have to write about this dealership. Don't get me wrong, I will still continue to own Ford cars and trucks; but until changes occur at this dealership I will be buying them elsewhere... As will the company I work for that maintains a fleet account with them. I HIGHLY recommend all other consumers in the Portland market take their business elsewhere as well.
During the early part of January myself and my wife decided we were going to purchase a new vehicle. We stopped into Courtesy, which had treated us professionally in the past, and encountered the worst salesperson in our history of buying car's. A fella named Alan who apparently thinks it is 1976 and not 2006. I thought those old tired lines of 'if I could would you?' were a thing of the past for all dealerships these days. Apparently, they are currently alive and well at Courtesy Ford. If only that were the least of the problem.
After having to endure time and interaction with this very poor excuse of an individual playing at 'professional', we were led to his desk for the purpose of discussing some purchasing information. After expressing our desire to make a fair purchase for ourselves and the dealership, as well negotiate a resonable price for our trade, we were treated to a fair game of back and forth with him relaying information/pricing from his "Manager"; a short fella who kept throwing us the random scowl. Now whether the scowls were for show or intentionally rude I am not sure, all the same the effect was disconcerting coming from someone I assumed to be a legitimate professional. I rapidly learned that this whole process was anything but professional. Several times when Alan the salesman would return with a 'better offer' from his manager, the figures would prove to be nothing other than what was initially offered by the dealership - but adjusted around between the trade, the selling price and the payment in an attempt to obscure that nothing had indeed changed at all. Don't get me wrong, I understand that purchasing a car is often a neogtiating process, but this was chicanery in it's purest form. I believe in a fair pofit for the dealer, as well a good buy for me the consumer; this was endless manipulation to leave me to think I was 'getting something' when in fact I was being robbed. The only thing more offensive than the actual theatrics of it -as well it's time consumption - was the impression they must think me moronic to fall for it. All trust I had for the dealership was lost then - it was time to leave after my wife returned from a walk to cool her demeanor to this behavior.
After my wife's return we informed Alan we would be thinking about our decision for a while longer and began to leave. When we were getting into our car and attempting to drive away he came dashing out to inform us we could buy the car for much lesser prices than we were just told, and would we like to come back in to buy it. Hardly, last thing I was going to do was purchase a vehicle from someone who couldn't deal straight with me from the beginning and tried to pull one over on me using very old car salesman dramas. I wanted the good feeling I usually got when purchasing a new vehicle and the excitement that went along with it, this fella and his scowling manager with short-mans disease made me feel disgusted I had always told friends to buy from this dealership. Hell, I am the reason my company used them for fleet purchases.
The cherry on top was my wife deciding that now would be the best time to tell me what she overheard our salesperson saying to his manager. Apparently, while she was walking about and he was at the managers pedestal -with it's thronelike central placement I can see how it would breed ego issues-she overheard a bit of their conversation unbeknownst to them. I will not recant verbatim what she heard because of the vulgarity of it, and it took every bit of her convincing for me to not turn around and head back to that dealership and punch throwback Alan in the mouth. Let me just say that four letter words beginning with C and ending with T are about as derogatory as you can go.
Where you purchase your next car is your decision, but I can promise you that it will be quite some time before I step foot in that place again let alone tell friends to shop there. Not while that charade and those two wastes of oxygen still exist there.
Very displeased
portland, Oregon
U.S.A.
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