I got my Honda Civic serviced by Midas this saturday. It was a basic maintenance service which includes oil/lube change, air/oil filter change, tire rotation check, visual brack check and some courtsey checks ($29.99).
Within 24 hrs. And less than 20 miles on my odometer after the service the car broke down on sunday. I got it towed to Firestone. They charged me $115 and diagnosed that the engine is failed becoz of no oil. Midas people forgot to put the oil or oil got drained.
After lots of arguments Midas has taken the responsibility but replacing my original 57K miles run engine with a re-manufactured engine. They will provide warranty for parts and labor for 1 yr or 12K miles but within Salt Lake city. I want a brand new engine at original Honda dealer becoz i hav lost trust in Midas. But Midas is not listening even after escalating this issue at the corporate headquaters. They haven't even
provided me the rental car. Please tell me what
to do?
Details abt the garrage where service was performed.
Midas 6180 S State St. Murray UT 84107. Franchise
owner at Salt Lake city is least bothered abt
Midas brand name and not willing to listen.
They are just telling me what is best for them-in their interest. No appologies and formost no rental car is provided to me. Nobody from president, ceo or managers also respond to you. Please tell me what are my consumer rights and what i can do? Resale value of my car is coming down like anything? Please dont go to Midas-all their franchise are different and indepent and brand name midas has no control over them
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