I had booked an SUV for a reasonable amount on the Budget wesbite. Two days, with taxes, was around 80.00
Upon my arrival at the Budget counter, I saw a nicer Expedition and wanted to upgrade to it. When the counter person said okay, she swiped my credit card, and then said 'I'm sorry, sir; your credit card is declined.' I said "Declined? What are you trying to authorize on my card?" She replied "Oh, we're trying to authorize $500.00" I told her, in a not so polite way, that Rodney at the reservations center told me the amount that would be authorized was the rental plus 25%. The counter lady told me that Rodney was wrong. I ended up having to rent from another company, due to the incompitence of the people at Budget
Two days later, I found a 50.00 charge on my credit card from Budget. When I called to inquire, my CC company told me it was 'a missed rental'. I called the customer service number, talked to a supervisor, and told them of the experience I had. They refused to credit the amount. Totally infuriated, I told the supervisor I was going to call my attorney, and file a lawsuit agains tthem for this stunt, and intended to make it a class action lawsuit; at which time the supervisor sent a credit back to my credit card for the 50.00.
Watch out when you rent a car from them; they may authorize more than you think.
0 comments