Complaint / review text:
I have just purchased a new 2006 Ford Mustang while trading in my 2004 Ford Mustang. The 2004 Mustang was equipped a Sirius satellite radio system that cost $449.00. Our deal and the promise made to me was that Joe Rizza Ford would remove the Sirius system from the 2004 Mustang and install it in the 2006 Mustang. They told me there would be no problems in doing so and the Accessory Manager, Carlo, personally called to verify this fact. Well they completed the installation on December 9th and when I picked up the car it was a completely different and smaller Sirius system. I question the manager, the service technician and the salesman as to why there was a under the dash small unit in there that costs around $80.00 and they all told me I was mistaken that it was exactly the unit that was in the other car. I called Sirius satellite company up and they told me that the car dealer insatlled a SV1 satellite radio plug and play model which is nothing like the the system I had installed in the other Mustang.
So at the very least I would like the cash difference between the two Sirius systems refunded to me. I have purchased in the past a 2001 Mustang and a 2004 Mustang and have never been treated as I have by Joe Rizza Ford. I guess because I am a disabled american veteran that I don't know any better and they can rip me off by thinking I won't do anything about it.
I also bought this new car on November 23rd and it is now December 10th and I have yet to recieve the finance paper work on the car. I have no idea who financed the car, what the APR is, or even when my first payment is due.
At 59 years of age I think it is just terrible how this dealership tries to take advantage of a person my age and as I said as a disabled veteran.