This is a letter that explains my problem with them:
To Pep Boy's:
I took my car to Pep Boy's, store 0106, located on Cobb Pkwy, Marietta, GA to get it repaired on 10/10. Among all the services done on my Honda Accord 1988 LX, it had a CV Axle replaced. My car, after that, started to have serious problems that I thought to be transmission problems.
On 11/03/2201, I took my car again to Pep Boys, because I always had good faith with them, and I explained to them the problems with my car. They suggested me to do a Tune-up. And that's what was done on 11/03.
Right after that date, my car was still having problems.
I decided to get my car to have its transmission checked up.
I decided to take it to another mechanic for several reasons:
I couldn't afford to have Pep Boys fixing my transmission ;
I didn't suspect Pep Boys had caused any damage in my car ;
I wanted to try another mechanic, because it is my right to do that ;
I took the car to be checked on 30/11, and the transmission needed to be replaced. I authorized the service.
On 12/20, I went there to pick up the car, but I couldn't get it that day because they found out that the CV AXLE installed in the car was wrong. It would be a couple of more days to replace the CV AXLE, that pep boys installed, for the right one. Upon checking the 1988 Honda Accord of Mr. Daniel Dantas, the following facts were found:
Damage to the trans-axle on driver's side ;
Wrong CV AXLE had been installed. AXLE was too long to fit into the transmission correctly;
Transmission clutches were burned due to the improper fit of the axle which caused loss of fluid ;
Transmission needed to be replaced ;
CV AXLE needed to be replaced.
I knew then that Pep Boys was responsible for all the damage caused to my car, installing wrong CV AXLE.By the way, I still have the CV AXLE pep boy's installed.
At the end of december I took all the necessary documents to file a claim so I could be reimbursed for all the money I spent because of Pep Boy's mistake..
Frank, the manager that day, copied all my documents, or at least he said he did,
and faxed to whoever was responsible to handle that kind of situation. He said that would take a week for me to have an answer, because of all the holidays, and he said that somebody would contact me or he would call me. He never called me. Nobody ever called me.
I kept calling to the store because I was expecting at least a phone call to let me know what was going on. They always told me to wait. Then I went personally to the store several times to speak to Frank. He told me to wait more. I went back there and I told all the problems to Dave Shuttz and he looked throughout all the paperwork and system files and he said that my claim wasn't registered. Frank never took any action on registering my claim. He didn't even fax my paperwork. They lied to me for over a month. But Dave said that he was going to take care of that situation. It never happened.
I had to go back and forth to the store 0106 so many times to hear that my case wasn't solved yet. They never contacted anyone about that case otherwise I would have received at least one phone call from Pep Boy's regarding my claim.
At the end of February, around March, I explained my problem to Roy Rathle.
He searched for my claim also. He couldn't find anything registered. Dave also never filed anything. I felt like a clown after all this people lying to me. At least I expected Roy to handle my problem. That is what he said he was going to do.
One more time, another manager (Roy) copied all my documents and the proofs for my claim. That was the 3rd time somebody was copying my papers and receipts.
He tried to take advantage of my ignorance, my little experience with law, my age (21), and the fact that I am an immigrant that is not fluent with english. He mentioned something about " the timeline on this documents are not correct" - he tried to get away.
Then I explained everything to him and he said that i wasn't getting refunded because I did not take my car's transmission to be fixed in Pep Boy's - he tried to get away one more time. I had to tell him that: How could I bring my car here to get its transmission fixed if I didn't even know that was their fault (Pep Boy's) all the damage caused in my car. And I had all the rights to take my car to elsewhere and all the rights to take it to the price better convenient for me, since I did not know Pep Boy's did a big mistake in my car.
Anyway, he told me he was going to contact me in two days to let me know. It took two weeks until I had to go there and ask him what happened because he never called me. He acted like he did not remembered me, he had a very bad attitude and he gave his back to me. He never showed me any paper, neither any document, neither any witness, and he said I wasn't getting a refund because he researched through the system and he found out that Pep Boy's didn't do any mistake. I believe that he was lying.
And he was. I said there was no way, because I have all the receipts with me, and every proof, and some witnesses. And I said: I want my refund.
He said: Ok! We can refund you just for the axle! Not for the damage on your transmission. He caught himself in his own lies. I thought: He just said they didn't do any mistake and now he is offering, to shut me up, refund just for the axle. Something is not right.
I told him I was coming back with my attorney on the following week, on 03/19.
I realized those people never worked professionally and never contacted any responsible party. That's the reason i wrote this letter for whoever this may concern, corporate office manager or district manager. And I hope this time I will have this problem solved without having to take any further action like taking this case to COURT.
And I hope to be in contact with the person responsible to handle this situation. I need what is mine. I don't have to pay for Pep Boy's mistakes. I need to be reimbursed for all that Pep Boy's made me spend needlessly. Please, call me. I don't want to be ignored or mistreated again and I've been patient.
Thanks,
Daniel
Smyrna, Georgia
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