Just Brakes is running an ad on the radio stating they'll replace front and back pads and turn rotors for $99.88.
I pull in one day and sign up to bring my truck back in two days. Signing up consist of my name, address, telephone number and vehicle description.
When I arrive two days later, the manager (Tim) tells me "they don't stock pads for my vehicle". They'll need to call and get a quote for the pads and then he'll quote me.
At this point I'm wanting to know why I wasn't informed of this when I signed up two days before.
Tim comes back with a quote of $180.99, so I asked him "why I wasn't informed of what they had in stock when I signed up". After all, the "brake specialist" that took all my information knew what type vehicle I was driving.
Tim tells me, "he probably didn't know", so I stated "he might want to train his people better". Tim says "ma'am, don't talk to me that way", and I say "I'm making a phone call (calling my brother regarding the cost), and I'll let him know if I'm going to have my brakes worked on".
The more I thought about it, the angrier I got.
I asked Tim for his managers name, but he didn't want to give me that. I mentioned "he didn't need to give it to me, I'd get it". Tim tells me I "insulted him when telling him to train his people better", because he "takes pride in his job".
I had already priced pads and they're $80 for both front and back, and turning rotors are $36. When I mentioned this to Tim, he didn't have much to say.
He did apologize for saying what he did, and I did tell him, I didn't like their way of doing business. He mentioned the ad states "$99.88 in most cases", but I informed him, the "brake specialist" knew it would cost more, so why didn't he just tell me?
I understand Just Brakes needs to make a profit, and I wouldn't mind paying if it wasn't for the fact of them KNOWING they DID NOT stock the pads for my truck.
Here's something I don't understand. My vehicle is a 02 Dodge truck, which is a VERY popular vehicle, so why in the world wouldn't they stock the pads? When the "brake specialist" signed me up, he could have told me then it would be more than $99.88, but I guess that's how they get you in there, and in "most cases" people will pay.
In my opinion, just brakes suck!
0 comments