I visited Serra Chevrolet during the $ 98.00 sale on the week of August 22.
I first visited the lot on August 22. I met a salesman that explained the sale would commence on the following day. He let me look at several cars and priced them in terms of monthly payments after reviewing my credit report. He particularly promised that 2 cars would fit into the category Mitsubishi Gallant and 2005 Sorento. We talked to the finance department, and he assured us that it would be no problems. I stated my budget over and over again to the salesman and finance department. I had allotted a certain amount. The finance department requested additional paycheck stubs and told us that they would call.
The next day nobody called. The following day, I went to the lot and one of the other salesman told me that my salesman had been fired, and I would be transfered to a salesman from the sale. The salesman again requested all my information, and wanted to run my credit... Same finance depatment now. I refused to give them my SSN number again, then the manager came in and said that if I wanted a car. I better give him my SSN.
Then, the salesman intervened and tried to find the file. He found it. He said that the finance department did not finish the papers and we should come back tommorrow.
The next day, we came in and they said come tomorrow.
The following day, they had secured financing.
They started by saying that everything that the saleman had said was a lie. And the budget that I had alotted for a car would no longer work. The 2 cars requested were not eligible for financing. They had picked 2 cars and I would either have to take that or take nothing at all, and they were a elantra and stratus and an extra $75.00 a month.
The lie stating that they could stay in my budget was told to get my credit report. I realize that now.
After I explained that I would not make 72 payments on something that I did not like. After their haggling did not work. They said I could get a car from a sister dealer.
The next day, they told me to go to the other Serra lots but don't ask a price, write down stock numbers and they would check the price. I made a list of appox. 25 cars.
I brought the list back to Serra Chev. They told me to leave... I was especially interest in a truck. After 5 hrs had passed I called the dealership and they gave me a price of $ 16K, but when serra chev. Called they said that they would go get the car for the agreed price of $ 14,500. They called back and said they got the car, and I asked the salesman for the the agreed price of $ 14,500 right, and he said yes, come get your car
When I got to the dealership, the salesman handed me the keys for inspect. I did, and was satisfied. I went back inside, and the salesman said I have all the papers but I'm going to charge you $21K instead of $ 14,500. I said it was not right. And ask to talk to the manager. The manager said that even though the other Serra dealership was asking $ 16K for the car; his salary was paid by making a profit.
I had to pay his salary. He had ran my credit with multiple places, and if I did not pay his new price; he wished me good luck finding financing somewhere else.
I left.
The manager was right; over those days, they had ran my credit at numerous places. I had never had a problem finding financing before, but now, things are different.
0 comments