I have been very disappointed in the way a purchase I made of a 2004 GMC Envoy was handled. I am not complaining about the dealer or the dealeship. I am complaining about GM's factory defective process and how it cost me a SUV and thousands of dollars. I have purchased 4 new GM's since the year 2000. I am finding myself hard pressed to ever purchase another GM based upon this poor... No... Terrible factory defective product process.
I bought an Envoy at a leader price. Shortly after the purchase, while washing my vehicle I notices a big difference in the gap between the left and right side where the bumper meets the grill. Thinking it was not much of a problem I brought the vehicle in to be looked at. After a couple months time it was determined that the vehicle bumper miss alignment could not be fix. The vehicle was then listed as factory defective. I started speaking with the GM contacts about how to address this issue. The first representative wasted a month of my time. She was apparently let go. Once I got to the second represtative I was given the following options:
1. Negotiate another purchase with the dealership with my defective vehicle as a trade-in.
2. Negotiate with GM itself for a buy-back (this was not recommended by the GM representative - she stated I would not be happy with what they offered).
3. File a complaint with the better business bureau.
That's it!
I went to my dealership with the defective vehicle and of course the rebates I received on this SUV were no longer effective. So I could not afford to replace the SUV with a SUV. So I ended up looking at a Sedan, Pontiac G6. I ended up buying this G6, losing the down payment I had made on the SUV... Losing the 5 months of payments I had made, having to put $1500 down on the new car. Plus the full amount that I had to pay for being under value on my trade in for the SUV was tacked on top. THe Pontiac G6 ended up costing me around 32,000 after the down payment and the trade-in of a 5 month old SUV. I lost my SUV which I really liked and needed. The G6 is a fine car but its not an SUV. The cost to me was in the thousands. Not to mention the stressful and angry fits this company put me through. I have purchased a new GM product almost every year since 2000 and this is how they treated me. I will give them back the same respect.
This company is so far behind in their customer appreciation and their cars lose so much value, even with their own representatives that a used VW Beetle outdoes them in the marketplace. Very sad event that happened to me. It is even sadder that GM let's this happen so their best customers. I will be a former customer as soon as I can get the 14 grand to pay on the G6 balance so that it will have a $0 trade in deficit.
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