On April 19 I took My 2000 Volkswagen Jetta to Tynan's Volkswagen because the check engine light had come on. They ran the car through the diagnostic system and said that the oxygen sensor was bad and it needed to be replaced for $300.00. I had teh repair done and picked up the car later that day. On April 21 the check engine light came on again and I brought the vehicle back to Tynan's. The ran the car through the diagnostic again and said it was the coolant sensor this time and would be another $300.00 to fix. I was upset that they did not catch this the first time and Erin assured me that there was no possible way that they would have known the sensor was bad and that it would be $300.00 to fix. I picked the car up and as I was driving home the car began to sputter at stop lights and run very sluggish. I called them as soon as I got home which was no more than 30 minutes and they told me I had the option to bring the car in right away and they would fit it in to thier Saturday schedule or I could bring it in Monday. I brought it in right away. No one ever called on Saturday I had to call them, they said it was "bulls*" we had to bring our car back three times in one week and that they did not know what the problem was yet and that they would like to keep the car over the weekend. On Monday afternoon I recieved a call that the Coil was bad and would need to be replaced and that they would take care of the problem. Then 30 minutes later they called back and said they misunderstood the manager and that they would repair the coil at cost of the part which is 450.00.
I called to complain to the Manager Greg Wolfe, who stated that since the car was in our possession for 30 minutes it was our responsibility and that they were in no way accountable for returning the car to us with a bad coil. It has been known that Check Engine lights will come on if there is a problem with the coil and I questioned if they needed to replace the two sensors. He was unwilling to do anything else for us and that was thier offer take it or leave it. How do the dealerships get away with this? It was almost like they were breaking something so we would have to come back. This is not the first time this has happened at this particular place. Last year I brought the car in for some recall work and when they brought the car out to us the door sensor had failed. They said since the door sensor failed after they had delivered the car to us, they were not responsible for it. No accountability what so ever. I am hoping that in writing this I can save someone else from going through the hardship of being without a car for almost a week and paying over $1000 worth of work only to have to keep taking it back.
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