I placed my 2004 BMW 330i with US Auto Management in July. They quickly placed the vehicle with a "Permissive User". I made the payment for August. I received a payment for September and then no other payment was made until late December for Octobers payment. I have been making the payments on the vehicle since.
I have called both Offices of US Auto Management / AKA Auto Payment Solutions (they have recently changed names. Same employees and owner. Same tricks.) I am always in contact with the main Assistant Natasha. I have called multiple tmes weekly since October and only once has the owner, Dan Townsley (Unsure of spelling) responded to me. He promised a payment and was never heard from again. Natasha, of course, knows nothing about anything. (Sarcasm)
I recently sent a Certified Letter to them demanding they repossess and return the vehicle to me immediately. No response and Natasha knows nothing when asked, even though she signed for the Certified Letter.
This is certainly the most cowardly organization I have ever dealt with. They mis-represent their services to this day (April 6). My daughter called them today to ask them how their service worked and was told that they placed vehicles with reputable drivers and that should that driver be unable to pay the payments then US Auto Management / AKA Auto Payment Solutions would ensure that the payments would be made and the vehicle placed with another driver that would maintain the payments. A total pack of lies. Their was an uncomfortable conversation that followed when my daughter let it be known that she was representing me and Natasha knew that she had been caught mis-representing their service.
These people, Owner and Assistants should be prosecuted. They are all aware that they are falsely advertising their service and de facto Embezzling or aiding in the theft of the value of the monthly payment. Anyone that has an active case or litigation of any type may contact me so that I may join or, at the very least, corroborate their actions with you.
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