This company defaults on its' Payment Guarantee and then lies to its' customers about making the payments.
I entered into a contract with US Auto Management (now Executive Auto Management) in June. I was very skeptical about this program and tried to do some homework on it by looking on this site and with the Better Business Bureau. I also did some name dropping on several search engines, and came up with nothing. I finally started asking around and still nada.
So I read and re-read (3x) the contract into which I was going to enter. It seemed fairly legit and there was a Payment Guarantee to boot. The Guarantee states that if the Permissive User (the person that is going to use my car) defaults (doesn't make his monthly payment) for any reason, that US Auto Management would cure the default by making the payment itself.
Seems fairly simple and kinda sounded too good to be true.
Apparently it was. The first three months went by and 2 out of 3 pmts were late, but they were made. I thought OK just some minor glitches to be ironed out since the 3rd pmt was on time. Then I had to move... Look out because the contract says that if I move that its imperative that US Auto Management know immediately. I guess so I can be the first one they scratch off of their payment guarantee list because I haven't got dime since.
Wait it gets better, my repeated demands for the copy of the signed contract have been completely avoided, in fact on two occasions I have been lied to and told the first time that it was faxed and the second time that it was mailed. Without the signed contract I have no idea who is using my vehicle or even where it is. Not to be one who is too easy on them I started demanding who was using my vehicle and to have it repossessed the 2nd month that it was unpaid (actually the 3rd month because I made a pmt).
By this time I am not up for anymore games, and I tell them that once the car is repoed, not to do anything to the vehicle until the payments are made up to date. But again they did what they wanted and let someone sign into my vehicle so they can collect their "down payment" fee. I almost went nuts and demanded that I have the name and address of the permissive user that was now under contract. The name does not exist at the phone number they gave me and the person on the other end says they dont know anyone by the names of either the company US Auto Management or by the liars that work there.
It would behoove everyone that reads this thread not to do any business with any of these companies, or any company that is similar to their practices. For your sake and the sake of your credit, DON'T GIVE THEM YOUR VEHICLE!!! If you would like to find out more or if you have any doubts, do thorough searches on this website or the message boards on carsearch.com. This company's credentials were pulled from the BBB, go figure. If I had found that message board, I would have never allowed this to happen.
Ps. I called my attorney today and if there are people out there who would like to fight this company for similar practices, tell your story on this website...
More to follow. Oh and US Auto (aka) Executive Auto Management please try have some self respect and don't try to reply by slandering me, that's an immediate "I'm guilty" plea.
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