A representative from Household called my husband at work and said that they had not received December payment and January payment was about to be due. My husband told them December payment was sent out in December. For some reason they did not receive it. So my husband authorized a check by phone for December and January payment. When he was going to give them the check number for the lost check, they said they did not need the number and that the check would not be deposited if it was received. It ended up that on the same day he authorized the check by phone, they also sent the lost check through. Because of them going back on their word, we had 7 items charged nonsufficient fund fees of $29.00 ($203) each because the check they sent took the money we had in the bank for bills, etc. My husband called them but all they do is give him the run around about it. Is there any way we can take them to court about the fees the caused us to incur on our account?
Stephanie
Hopkinsvile, Kentucky
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