I bought a piston kit from this company on Feb 17th. After five emails asking for a tracking number, with no replies, I finally got a hold of them and I have copied and pasted our online chat below:
Please wait for a site operator to respond.
You are now chatting with '{Jonie}'
Jonie: Welcome to backstreetscooters on line store How Can I help?
John Doe: I would like the tracking number for order number BSS-*
Jonie: hello, what was the order?
John Doe: *
John Doe: piston and rings for a 49cc motor
John Doe: I ordered this on the 17th of feb
Jonie: ok, what size for the wrist pin? Dont want to send the wrong one, you can measure it by a ruler
John doe: you haven"t even shipped it yet!
Jonie: ok we can ship you the 49cc piston and rings and if they dont match up, you can not return them
John Doe: no wait
Jonie: I will send them tomorrow
John Doe: Let me get the size and I want them shipped UPS next day air. If you do not think that this is possible then I want my money back!
Jonie: yes we can do that, we want to make sure they will fit
John Doe: so you will ship it ups next air for no extra charge
John Doe: if so i will go get the size
Jonie: yes
Jonie: yes
John Doe: the part that the bearing goes on is. 39"
John Doe: the outer diameter of the piston is 1.731"
Jonie: ok We will match it up and send them to you.
John Doe: thank you
John Doe: I will be emailing an evaluation of your service and product after I receive it on SATURDAY!
John Doe: I mean FRIDAY
Jonie: I can not send this tonight
Jonie: oh today is wed, never mind, I work 7 days a week, it all blends together
John Doe: so it will be here friday, right?
Jonie: an elvaluation of our service?
Jonie: we did not want to send you something you could not fit, we could have just sent anything
John Doe: I ordered this item on Feb 17th. I emailed and talked to you five times about getting a tracking number. No reply any of the times. I f you want I can send you copies of the emails
John Doe: I'll expect the product on friday. Thank you
Jonie: ok I will just refund your money, because at the price of $19.99 I was not making anything, so I will refund your card. Thank you for your order
John Doe: You've got to be kidding me!
Jonie: yes it was $19.00 for usa made piston & rings shipped to california, will you were getting a good deal. So I will refund you and have a good night. Bye
John Doe: If you will ship the product tomorrow UPS Next Day air I will have no beef with you
John Doe: unless you want this to go farther
Jonie: go farther? We are out of stock and cant fill your order, I am sorry for the delay
John Doe: you know what, send the refund now! I want to see that you have sent me the money before I get off of this thing!
John Doe: paypal: *@msn.com
John Doe: Good bye
Jonie: done, bye
As you can see I was met with a rude, horrible serviceperson!
I reccomend that no one ever do business with this company ever!
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